We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (INDIA) country.

 Thank you for choosing to shop at Routray Enterprise. We want to ensure your complete satisfaction with your purchase. Please read our return policy carefully to understand the conditions and procedures for initiating a return.

Return Request Period: In the event that you wish to make a return, please submit a complaint within 7 days from the date of delivery. Any requests received after this period may not be accepted.

Damaged Product: If you receive a damaged product, kindly provide us with an unboxing video and clear photos showing the damage. This evidence is crucial for us to assess the situation and provide appropriate assistance.

Missing Items: Should any items be absent from your order, please share an unboxing video and clear photos displaying the remaining items. Kindly inform us within 7 days of delivery. We will examine the situation and, if confirmed, issue a refund for the missing item(s).

Exchange for Wrong Product: If you mistakenly ordered the wrong product and would like to exchange it, please note that the shipping charges for returning the item and for the replacement item will be your responsibility since we are wholesale website and not retail website. Please contact our customer support team for further instructions on how to proceed with the exchange.

Refund Eligibility: Refunds will be processed for eligible returns based on the following criteria:

a. Damaged or Defective Products: Upon confirmation of the damage or defect through the provided video and photos, we will proceed with the refund process.

b. Missing Items: If we are unable to provide the missing item(s) from your order, a refund will be issued for the respective item(s).

Original Condition and Packaging: To qualify for a refund or exchange, returned products must be in their original condition, unused, unwashed, and undamaged. All original packaging, including accessories, tags, and labels, should be included.

Return Shipping: The cost of return shipping will be your responsibility, except in cases where the return is a result of our error (e.g., damaged or incorrect item sent). We recommend using a reliable shipping service with tracking to ensure the safe return of the product.

Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to the original method of payment within 7 Days.

Address:
Routray Enterprise

Address:- SALEIBEDPUR, PLOT NO. 742, SALEIBEDPUR, ADASPUR, CUTTACK, ODISHA – 754010

Phone: +91 9439693418 or +91 9338323518
Email: info@routrayenterprise.com

For Any Question, You Can Easily Contact Us.
Support: We are Available Monday to Saturday From 9:00 AM to 7:00 PM